Sunday 22 June 2014

Direct Collections Ltd

Direct Collections Limited is a leading private & commercial debt recovery company and has over 15 years’ experience in the debt recovery industry. We offer a debt recovery service that is used by all business sectors; from sole traders to law firms to large private limited companies.

Our recoveries services provides a complete range of debt recovery services utilising state of the art  technology and with specialists dealing with specific debt types, all functioning under a centralised management structure which enables us to deliver consistently excellent service.

With our enviable track record in the debt recovery industry, there are a numerous reasons why you should choose DCL.  The most important is we have proven over a period of time if a debt is collectable, we will ensure we collect it for you! Our unique collection methods and approach succeed where others have failed. Combining this with our professional, ethical and direct private & consumer debt recovery style helps us to deliver superb results and sees us having a market leading recovery rate.

Whether you are owed money by another business or have a difficult customer who is refusing to pay up on time, our ethical and robust debt recovery services are designed to deal with any situation imaginable, in an expedient and professional manner. So you can be reassured whatever the problems your business may be experiencing, we have the debt recovery services to suit your requirements while delivering a cost effective service that is second to none in the industry.  We understand that chasing overdue payments, unpaid accounts, rent arrears etc. can be detrimental to your daily business activities, causes frustration and furthermore can dramatically reduce your cash flow which is very bad news given the current economic climate.

In our experience it is important that our clients understand exactly what is happening when we are instructed to recover a debt, so we provide a wide range of generic and bespoke reports, giving clients the information they require in order to understand the order in which we are servicing the instruction.

We demand the best from our staff and we ensure that we deliver the best service to our clients by delivering market leading results. Our personnel both office and field based have received in depth negotiating training and experience has shown us person to person contact improves communication and collection success rates. We have invested in our staff and not in automatic dialling programmes, unlike many of our competitors. Debt recovery is sometimes seen as a mundane, back office task. However, we recognise that debt recovery is, in fact, intrinsic to the health of any business and that there can be a whole range of complicating factors involved in the process.

We also have an excellent reputation for trade debt recovery on a business-to- business basis, together with an ever growing reputation in the utilities sector. Our structure ensures we can provide a full range of volume recoveries and litigation options, whilst ensuring that we have the expertise and experience to deal with complex and technical issues arising from volume recoveries. Direct Collections recognise that in the financial services arena, the regulatory framework within which we and our clients operate continues to expand. To ensure that we all operate within the letter and spirit of this environment, we are one of the few firms to employ a dedicated compliance team, which not only helps monitor our internal compliance requirements, but also clients' internal requirements.
DCL debt recovery services are licensed by the Office of Fair Trading, Financial Conduct Authority & Information Commissioners Office.